Privacy Policy

Last updated: July 2026

This Privacy Policy explains how KORE ("we", "us", "our") collects, uses, and protects your personal data when you visit our website or place an order. We are committed to protecting your privacy in line with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who we are

KORE is an online wellness brand based in Maidstone, Kent, United Kingdom. If you have any questions about this policy, contact us at support@shopkorewell.com.

2. What data we collect

• Name, email address, phone number, and delivery address
• Payment information (processed securely by Shopify Payments — we do not store card details)
• Order history and purchase preferences
• Device and browsing data via cookies and analytics tools
• Communications you send us via our contact form or email

3. How we use your data

• Process and fulfil your orders
• Send order confirmations and shipping updates
• Respond to your enquiries and provide customer support
• Send marketing communications where you have opted in
• Improve our website and understand how customers use it
• Meet our legal obligations

4. Legal basis for processing

• Contract — to fulfil your order
• Legitimate interests — to improve our service and detect fraud
• Consent — for marketing emails (you can withdraw at any time)
• Legal obligation — to comply with UK law

5. Sharing your data

We do not sell your personal data. We share it only with trusted third parties necessary to run our business, including Shopify (our e-commerce platform), shipping providers, payment processors, and analytics and marketing platforms where you have given consent. All third parties are required to handle your data in accordance with UK GDPR.

6. How long we keep your data

• Order data is kept for up to 7 years for legal and accounting purposes
• Marketing data is kept until you unsubscribe or request deletion
• Analytics data is retained in line with the platform's default settings

7. Your rights

Under UK GDPR, you have the right to access, correct, or delete your personal data, object to processing, request data portability, and withdraw consent at any time. To exercise any of these rights, contact us at support@shopkorewell.com. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.

8. Cookies

We use cookies on our website. Please see our Cookie Policy for full details.

9. Security

We take reasonable technical and organisational measures to protect your data. Our website uses SSL encryption and payments are handled by Shopify's PCI-compliant infrastructure.

10. Contact us

For any privacy-related questions: support@shopkorewell.com