Returns Policy
Returns Policy
Last updated: July 2026
We want you to love your KORE product. If you're not completely satisfied, we're here to help.
1. Your right to cancel
Under the Consumer Contracts Regulations 2013, you have the right to cancel your order within 14 days of receiving it, without giving any reason. We extend this to 30 days as a matter of goodwill.
To cancel, contact us in writing before the 30-day period expires at support@shopkorewell.com with your order number and reason for return.
2. Conditions for returns
To be eligible for a return, your item must be:
- Returned within 30 days of receipt
- Unused and in the same condition as received
- In its original packaging
- Accompanied by proof of purchase
3. How to return an item
- Email us at support@shopkorewell.com with your order number and reason for return
- We will respond within 2 business days with return instructions
- Package your item securely and send it to the address provided
- We recommend using a tracked postal service — we cannot be responsible for items lost in transit
4. Return shipping costs
Unless the item is faulty or not as described, return postage costs are the customer's responsibility. If the item is faulty or incorrect, we will cover the cost of return shipping.
5. Refunds
Once we receive and inspect your return, we will notify you by email. If approved, your refund will be processed to your original payment method within 10 business days.
6. Exchanges
We are happy to exchange items for a different size where available. Please follow the same return process and specify the size you require in your email.
7. Faulty or damaged items
Under the Consumer Rights Act 2015, goods must be of satisfactory quality, fit for purpose, and as described. If your item arrives faulty or damaged, please contact us within 30 days of receipt and we will arrange a replacement or full refund at no cost to you.
8. Contact us
support@shopkorewell.com — we aim to respond within 2 business days.